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Refund Policy

Some of the boring legal stuff.

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Idronic Pty Ltd offers a 30-day money back guarantee on all RanFab® software that is purchased online from Idronic Pty Ltd.

If you find that any of the functionality advertised does not perform as presented and you are not satisfied with your acquisition of RanFab software, and you have satisfied the minimum required training period, you may contact us at [email protected] within 30 days of your purchase to request a refund by providing the following:

  • Company name and e-mail address under which the purchase was made; and
  • Order confirmation number as shown on your confirmation e-mail, if received; and
  • We will need to perform the uninstall ourselves via a remote desktop session, which should only take a minute.

Upon completion of all of the above applicable to your purchase, we will refund 100% of your money paid for licensing RanFab.

* Those who have purchased RanFab through a reseller should contact that reseller for their refund policy. Idronic Pty Ltd reserves the right to limit returns. All sales outside of the 30 days period are final.

* Please note that modules, training, add-ons and integrations cannot be refunded as they are not Idronic products. These are integrated services with other systems or special add-ons ( ie. Nesting,QuickBooks,Xero,MYOB,UDP,Gantt etc )

* Only licence fees qualify for the refund policy. Any fees associated with training, custom work, subscriptions or implementation costs are non-refundable.

RanFab Cloud does not qualify for any refunds.

UPDATED May 2017

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